Refunds & Cancellation

Last updated: 11 July 2026

Cancelling a subscription

You can cancel any time from the billing portal in your account. Cancellation stops future renewals; your plan remains active until the end of the period you have already paid for. No lock-in contracts.

Refunds

• First subscription payment: if the Service isn't right for you, email us within 7 days of your first payment and we will refund it in full.
• Renewals: renewal payments are generally not refundable, but if something has gone wrong — a billing error, duplicate charge, or a fault on our side — contact us and we will make it right.
• Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for services that fail to meet consumer guarantees.

What happens to your account when you cancel

Your paid plan remains active through the period you have already paid for. It then returns to the Free plan. We keep your documents and reports; if you are above Free limits, you can still read, edit, export and archive existing work but cannot create more limited items until you are under the Free allowance. Unused paid monthly credits remain available until their original three-billing-cycle expiry; Free monthly credits do not accumulate.

How to reach us

Email support@academicguardian.ai with the email address on your account. We aim to respond within 2 business days, and refunds are returned to the original payment method via Stripe.